Return Policy

Last updated: 20/12/2025

Return Timeframe

Service fees for shopping assistance sessions are generally non-refundable once a session has been completed. However, if you need to cancel a scheduled session, you must notify us at least 24 hours before your appointment to be eligible for a full refund or rescheduling.

For service packages, unused sessions may be refunded on a pro-rated basis if you cancel the remaining sessions with at least 24 hours' notice before the next scheduled session.

Return Conditions

To be eligible for a refund or cancellation, the following conditions must be met:

  • Cancellation request must be made at least 24 hours before the scheduled session
  • Service must not have been completed or partially completed
  • Refund requests must be submitted within 7 days of the scheduled session date
  • All original documentation and receipts must be provided if applicable

Return Shipping Costs

Please note that we provide shopping assistance services only. We do not sell physical products directly. Any items purchased during a shopping session are purchased directly from retailers, and all return shipping costs for purchased items must be handled according to the retailer's return policy.

If you cancel a scheduled service session with at least 24 hours' notice, there are no cancellation fees or return shipping costs applicable to our services.

Return Process

To request a refund or cancellation, please follow these steps:

  1. Contact Us: Reach out to us via email at support@flameflame.world or phone at +1 (800) 530-5917 during our business hours (Monday-Friday, 9:00 AM - 6:00 PM Mountain Time)
  2. Provide Information: Include your full name, contact information (email and phone), the date of your scheduled session, and your order or booking reference number if available
  3. State Your Reason: Clearly explain the reason for your cancellation or refund request. This helps us process your request more efficiently
  4. Submit Documentation: If applicable, provide any supporting documentation such as receipts, confirmation emails, or other relevant materials
  5. Review Process: We will review your request and respond within 48 hours during business days. We may contact you for additional information if needed
  6. Approval and Processing: If your request is approved, we will process your refund within 5-10 business days using the original payment method
  7. Confirmation: You will receive a confirmation email once your refund has been processed, including the refund amount and expected processing time

Please note that refund processing times may vary depending on your payment method and financial institution. Credit card refunds typically appear on your statement within 5-10 business days, while other payment methods may take longer.

Non-Refundable Services

The following services and circumstances are not eligible for refunds:

  • Completed shopping assistance sessions
  • Services cancelled less than 24 hours before the scheduled appointment
  • No-shows (failure to attend a scheduled session without prior notice)
  • Services that have been partially completed
  • Any additional fees or charges incurred during a session

General Legal Requirements

This return policy is subject to applicable consumer protection laws and regulations. Your rights as a consumer may vary depending on your location. This policy does not affect your statutory rights.

If you are located in a jurisdiction that provides additional consumer protection rights, those rights will apply in addition to the terms of this policy.

Order Cancellation Policy

You may cancel a scheduled service session at any time before the session begins, subject to the following terms:

  • 24+ hours notice: Full refund or free rescheduling
  • Less than 24 hours notice: Cancellation fee of up to 50% of the service fee may apply
  • No-show: Full service fee will be charged, no refund provided

To cancel an order, contact us immediately using the contact information provided below.

Refund Procedure

If your refund request is approved:

  • Refunds will be processed within 5-10 business days from the date of approval
  • Refunds will be issued to the original payment method used for the transaction
  • You will receive a confirmation email once the refund has been processed
  • Please allow additional time for the refund to appear in your account, depending on your financial institution

If you do not receive your refund within the specified timeframe, please contact us immediately.

Service Cancellations

We understand that circumstances may change, and you may need to cancel or reschedule a scheduled shopping assistance session.

Cancellation Notice

To cancel or reschedule a session, please contact us at least 24 hours before your scheduled appointment. Cancellations made with at least 24 hours' notice are eligible for a full refund or rescheduling at no additional charge.

Late Cancellations

Cancellations made less than 24 hours before a scheduled session may be subject to a cancellation fee of up to 50% of the service fee. This helps us manage our schedule and compensate for the reserved time slot.

No-Shows

If you fail to show up for a scheduled session without prior notice, the full service fee will be charged, and no refund will be provided.

Refund Policy

Service fees are generally non-refundable once a session has been completed. However, we want you to be satisfied with our services. If you are not satisfied with your experience, please contact us within 7 days of your session, and we will work with you to address your concerns.

Eligible Refunds

Refunds may be considered in the following circumstances:

  • Cancellation with at least 24 hours' notice
  • Service not provided as described
  • Technical issues preventing service delivery
  • Other circumstances at our discretion

Product Returns

Please note that we provide shopping assistance services only. We do not sell products directly. Any items purchased during a shopping session are purchased directly from retailers, and all returns, exchanges, and refunds for purchased items must be handled according to the retailer's return policy.

We are not responsible for:

  • Return policies of retailers
  • Refunds or exchanges for purchased items
  • Product defects or quality issues
  • Shipping or delivery issues

Package Deals

If you have purchased a package deal (multiple sessions), unused sessions may be refunded on a pro-rated basis if you cancel the remaining sessions with at least 24 hours' notice before the next scheduled session.

Processing Refunds

If a refund is approved, it will be processed within 5-10 business days using the original payment method. The refund will be issued to the same payment method you used for the original transaction.

Refund processing details:

  • Credit/Debit Cards: Refunds are processed to the original card and typically appear on your statement within 5-10 business days
  • Bank Transfers: Refunds may take 7-14 business days to appear in your account, depending on your bank's processing times
  • Digital Wallets: Refunds are processed according to the wallet provider's policies and may take 3-7 business days
  • Partial Refunds: If you are eligible for a partial refund, the amount will be calculated based on the services used and the terms of your agreement

You will receive a confirmation email once your refund has been processed, including:

  • The refund amount
  • The payment method used for the refund
  • The expected time for the refund to appear in your account
  • A transaction reference number for your records

If you do not receive your refund within the specified timeframe, please contact us immediately with your refund confirmation email and transaction reference number.

Contact Us

To request a cancellation, rescheduling, or refund, please contact us at:

Email: support@flameflame.world
Phone: +1 (800) 530-5917
Address: 109 E 17th St #5294, Cheyenne, WY 82001, United States

We aim to respond to all refund and cancellation requests within 48 hours during business days.