Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our shopping assistance services.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Contact us through our website or email
• Schedule a consultation or shopping session
• Fill out forms on our website
• Communicate with us via phone or email
• Subscribe to our newsletter or marketing communications
• Participate in surveys or provide feedback
• Use our services or interact with our website

This information may include:

• Personal Information: Name, email address, phone number, mailing address, date of birth (if provided)
• Service Information: Shopping preferences, style preferences, budget information, clothing sizes, lifestyle information
• Communication Records: Correspondence, inquiries, feedback, and any other information you choose to share
• Technical Information: IP address, browser type, device information, operating system, pages visited, time spent on pages, referral sources
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

We may also collect information automatically through cookies and similar tracking technologies when you visit our website. For more details, please see our Cookies Policy.

How We Use Your Information

We use the information we collect to:

• Provide and improve our shopping assistance services
• Communicate with you about your inquiries and sessions
• Send you information about our services (with your consent)
• Respond to your questions and requests
• Comply with legal obligations

Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities, such as marketing communications
• Contractual necessity: To fulfill our contractual obligations when you engage our services
• Legal obligation: To comply with applicable laws and regulations
• Legitimate interests: To improve our services, ensure website security, and prevent fraud, where such interests do not override your rights and freedoms

Data Protection

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of personal information with restricted access
• Regular security assessments and updates
• Employee training on data protection and privacy
• Access controls and authentication procedures
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or access credentials you use to access our services.

If we become aware of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent: When you have given us permission to share your information
• Service providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, email service providers, website hosting services, and analytics providers. These providers are contractually obligated to protect your information and use it only for the purposes we specify
• Legal requirements: To comply with applicable laws, regulations, legal processes, or governmental requests
• Protection of rights: To protect our rights, property, or safety, or that of our clients, employees, or others
• Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as part of the transaction
• Aggregated data: We may share aggregated, anonymized data that does not identify you personally for research, analytics, or marketing purposes

When we share your information with third parties, we ensure that appropriate safeguards are in place to protect your data and that third parties are only permitted to use your information for the specific purposes we authorize.

Your Rights and Options

You have the right to:

• Access: Request access to your personal data and receive a copy of the data we hold about you
• Rectification: Request correction of inaccurate or incomplete personal data
• Erasure: Request deletion of your personal data under certain circumstances
• Restriction: Request restriction of processing of your personal data
• Data portability: Receive your personal data in a structured, commonly used format
• Objection: Object to processing of your personal data based on legitimate interests
• Withdraw consent: Withdraw your consent at any time where processing is based on consent
• Lodge a complaint: File a complaint with a supervisory authority if you believe your rights have been violated

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your data, such as:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Other appropriate legal mechanisms to ensure your data is protected

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact form submissions: Retained for 2 years from the date of submission
• Service records: Retained for 7 years after the completion of services for legal and accounting purposes
• Marketing communications: Retained until you unsubscribe or withdraw consent
• Legal obligations: Retained as required by applicable laws and regulations

When data is no longer needed, we will securely delete or anonymize it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

Third-Party Services

Our website uses various third-party services that may collect and process your personal data:

Google Ads Conversion Tracking

We use Google Ads to track conversions and measure the effectiveness of our advertising campaigns. Google may use cookies and similar technologies to collect information about your interactions with our ads and website.

Remarketing

We use remarketing services, including Google Ads remarketing, to show you relevant advertisements on other websites you visit. These services use cookies to display ads based on your previous visits to our website.

Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics collects information such as your IP address, browser type, pages visited, and time spent on pages. This data helps us improve our website and services.

Google Maps API

We use Google Maps API to display interactive maps on our contact page. When you interact with the map, Google may collect information about your location and usage patterns.

These third-party services have their own privacy policies. We encourage you to review their policies to understand how they collect, use, and protect your information.

Use of Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about the types of cookies we use and how to manage them, please see our Cookies Policy.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:

• Post the updated policy on this page with a new "Last updated" date
• Notify you of material changes via email if you have provided us with your email address
• Display a notice on our website for significant changes
• Obtain your consent for any changes that require it under applicable law

We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

If you do not agree with any changes to this policy, you may discontinue using our services and request deletion of your personal information as described in the "Your Rights and Options" section above.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: privacy@flameflame.world
Phone: +1 (800) 530-5917
Address: 109 E 17th St #5294, Cheyenne, WY 82001, United States